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Terms Conditions That Cover Your Account

These terms set out the rules that apply when you open and use a t0388 account, including how deposits through DANA, OVO, and GoPay are handled and what we expect from each side.

Account eligibility rulesDANA, OVO, GoPay deposit termsWithdrawal conditionsAccount suspension policyJurisdiction notice

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What These Terms Actually Cover

t0388 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account, you confirm that you have read and accepted these terms in full. They cover how your account is opened and verified, how funds move in and out via your chosen e-wallet, and how disputes are handled. Deposits made through DANA, OVO, or

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GoPay are subject to each wallet provider's own processing rules as well as ours — if a wallet transfer is reversed by the provider, we will reflect that in your account balance once we receive the reversal notice. Withdrawals go back to the same wallet used
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for the deposit where technically possible. You may only hold one account; duplicate accounts will be closed and any remaining balance reviewed under our standard audit process. We may update these terms at any time. When we do, we will notify you through your registered contact
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detail before the change takes effect. Continuing to use the platform after that notice counts as acceptance. All terms apply to the extent permitted by local law, and availability of our services depends on the eligible regions where local law allows access.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear, or you need to raise a concern about how they apply to your account, our support team can walk you through it. You can also submit a written query if you need a documented response for your records.

HOW WE HANDLE THIS

Our Approach to Account Security and Data

Holding your account data carefully is part of how we operate. We keep your personal and wallet details under standard encryption, limit internal access to verified staff, and do not share your information with third parties outside of what is needed to process your DANA, OVO, or GoPay transactions. You can request a copy of your account data or ask us to correct inaccurate details at any time through our support channels.

Data Retention

We retain account and transaction records for the period required under applicable rules. After that period, data is removed or anonymised from our active systems.

Cookie Use

We use session cookies to keep your login active across your mobile browser and to remember your preferred wallet — DANA, OVO, or GoPay — at checkout.

Account Security

Each login is verified through your registered mobile number. If we detect unusual access, the account is flagged and you will be asked to re-verify before any withdrawal is processed.

Change Requests

To update your registered wallet or contact detail, submit a request through live chat or email. We verify the change against your account history before applying it.

Frequently Asked Questions About Our Terms

These are the questions we get most often about how the terms apply to real account situations — from wallet deposits to account closures.

The core account terms are the same regardless of which wallet you use. GoPay, DANA, and OVO each have their own processing rules that sit alongside ours, but your account rights and conditions do not change based on wallet choice.

Yes. You can request account closure through our support channels. We will process any eligible balance back to your registered wallet after completing the standard account review, which checks for open bets and pending transactions.

Duplicate accounts are closed when detected. The balance in the secondary account is held pending an audit, and a decision on whether it is returned to your primary wallet is made based on the audit outcome.

We send a notice to your registered contact detail before any update takes effect. Continuing to use your account after that notice means you accept the revised terms. We do not apply changes retroactively to completed transactions.

Access depends on local law and eligible regions. If you are accessing the platform from Yogyakarta and the service is available where your local law permits, the same terms apply to your account as they do for all other eligible accounts.

Contact our support team via live chat or email with your account details. We will locate your data record, confirm your identity, and provide or correct the information within the timeframe set out in our data handling policy.

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